Terms and conditions

 06 July 2024

Privacy Policy

ORDERXPRESS.co.uk

PRIVACY AND COOKIES POLICY

ORDERXPRESS.co.uk ("we", "us") is committed to protecting and respecting your privacy. This Privacy and Cookies Policy ("Policy") (together with and any other documents referred to therein) sets out the basis on which the personal data collected from you, or that you provide to us will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purpose of the General Data Protection Regulation ("GDPR") and the Data Protection Act 2018 (collectively the "Data Protection Laws"), the Data Controller is ORDERXPRESS.co.uk.

YOUR PERSONAL INFORMATION

Information we collect from you

We collect and process some or all of the following types of information from you in the course of providing our services, in particular your use of the online marketplace located at ORDERXPRESS.co.uk (including subdomains), via the "ORDERXPRESS.co.uk" app and, in the case of Couriers, the "ORDERXPRESS.co.uk worck" app ("ORDERXPRESS.co.uk"):

Customers

• Information that you provide when registering to use the ORDERXPRESS.co.uk as a customer (and any subsequent updates to that information):

• Login details – either directly or through a social media account (Facebook, LinkedIn, Google), in which case we see your email address, full name and which social media site you are using
• Full name
• Email address
• Telephone number(s)
• Profile photo
• Whether your account is for business or personal use
• Home/business address
• Company name and billing address
• Industry sector
• Favourite addresses and contacts
• Payment card details (card type, last 4 digits, expiry date and a "token" to link our records with our payment provider's)
• Any other information you include in your customer profile

• Information that you provide in the course of communications with us, or with a Courier via the ORDERXPRESS.co.uk This includes:

• Details provided as part of the booking process (e.g. location, collection and delivery addresses, contact names)
• Information you provide when requesting further details of our products and services
• Information you provide when requesting help in using the ORDERXPRESS.co.uk

• We will keep records of all bookings and payments made via the ORDERXPRESS.co.uk
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of your visits to the Website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.

We process information relating to a booking or potential booking between you (the Customer) and the Courier as set out in clause 6 of the Customer Usage Terms as a data process on your behalf as the data controller. This includes collection and delivery addresses.

Unless you register using a social media account, the provision of your full name and email address is required from you to enable us to register you as a Customer. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Couriers

• Login details
• Full name
• Email address
• Telephone number(s)
• Home address
• Copy of driver's licence
• MOT documentation
• Insurance documentation
• Photograph
• Photo of the ID or Passport
• VAT Certificate (if applicable)
• Company name and address
• Information about items you are happy to deliver (e.g. alcohol, pork, beef) which may suggest your religion, although we do not store your religious beliefs expressly
• List of jobs accepted/delivered
• Various location-based and time-based events related to the deliveries

Location-based and time-based events related to the deliveries will be collected automatically from your device, which is necessary as part of providing services to Customers. Other than where the app collects information automatically, we will inform you at the point of collecting information from you, whether you are required to provide the information to us.

Information we collect from other sources

If you register with the using a social media account, we will obtain your email and full name from the social media site.

We collect names and email addresses of contacts at potential Customers for the purpose of marketing and business development. This information may be found in a number of ways, including using online searches, LinkedIn profiles and word of mouth.

If you are a Courier or are registering to become a Courier, we may obtain:

• personal information about you from background checks, for example criminal records checks,
• information about your insurance, if you provide us with your Zego ID.

Contains public sector information licensed under the Open Government Licence v3.0.

Independent Contractor

💰 Payment

You will receive a single payment for each job you complete without the deductions or additions set out in the other option.

The payment will be made in 1 week arrears every Friday

You will not receive holiday pay, pension and National Minimum Wage whilst working.

✅ You will NOT have the ability to sub-contract work to your own sub-contractors in line

🔵 Status

You will be self-employed for tax purposes and you will be responsible for the payment of any income tax and National Insurance contributions to HMRC

USES MADE OF YOUR INFORMATION

Lawful basis for processing

We rely on legitimate interest as the lawful basis on which we collect and use your personal data. Our legitimate interests are performance of contracts with Customers, Couriers and our suppliers, marketing and business development and the administration and improvement of the ORDERXPRESS.co.uk

Purposes of processing

We use information held about you in the following ways:

• To provide you or the organisation that you are engaged by with our services.
• To carry out our obligations arising from any contracts entered into between you and us. This includes:

• Where you are a Customer, to provide Couriers you have booked with the information needed for them to carry out their services.
• Where you are a Courier, to provide Customers who have booked you with the information they need in order to receive your services.

• To provide you with information and offers that you request from us or which we feel may interest you.
• To notify you about changes to our services.
• To ensure that content on the ORDERXPRESS.co.uk is presented in the most effective manner for you and for the device(s) you use to access and view the ORDERXPRESS.co.uk ;

Marketing

Our sales team may use personal data to provide potential Customers with information about our services. We use legitimate interests as our lawful basis for collecting and using such personal data. Our legitimate interests are marketing and business development. Individuals have the right to object to our processing of their personal data for marketing purposes.

In addition to the above uses we may use Customer information, to notify you about goods or services which may be of interest to you. Where we do this, we use consent as our lawful basis for processing. This means we will contact you by electronic means (e-mail or SMS) only if you have opted in to receiving such communication.

You can opt out of receiving marketing communications at any time.

If you do not want us to use your data in this way please either:

• tick the relevant box situated on the form on which we collect your data (for example, the registration form); or
• unsubscribe from our electronic communications using the method indicated in the relevant communication; or
• inform us at any time by contacting us at the contact details set out below.

DISCLOSURE OF YOUR INFORMATION

We routinely pass Customer information to Couriers they have booked (as set out in clause 6 of the Customer Usage Terms), and Courier information to the Customers who have booked (or are considering booking) their services.

We may pass your information to our third party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (e.g. to host our servers, to send out newsletters or surveys on our behalf).

We may disclose your personal data to any member of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable).

We may also disclose your personal data to third parties:

• in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets; or
• if we or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets; or
• if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms and Conditions and other agreements; or
• to protect our rights, property, or safety or that of our affiliated entities and our users and any third party we interact with to provide the ORDERXPRESS.co.uk; or
• in relation to selected third parties only, only to the extent that you have consented to such selected third parties notifying you about certain goods or services, which may be if interest to you.

Other than as set out above, and save insofar as is necessary in order for us to carry out our obligations arising from any contracts entered into between you and us, we will not share your data with third parties unless we have procured your express consent to do so.